Terms of Service

1. Agreement to Terms

By subscribing to TradesWebsites.ca services or using our website, you agree to these Terms of Service. If you're signing up on behalf of a business, you confirm you have the authority to do so.

TradesWebsites.ca is operated by Ryley, a sole proprietor based in British Columbia, Canada.

2. What's Included

Your $97/month subscription includes:

• Professional website design — a custom-built site tailored to your trade and location
• Hosting — fast, secure website hosting included at no extra charge
• Unlimited content updates — text changes, photo swaps, updated contact info, new service areas, and similar content edits (see definition below)
• Performance and security maintenance — we keep your site running smoothly
• Up to 1 new page per month — for example, a new service area page or additional service page
• Support — reach us by email anytime with questions or requests

What "Unlimited Content Updates" Means

"Unlimited content updates" means reasonable text, image, and layout changes to your existing website — such as updating a phone number, swapping a photo, adding a testimonial, or editing service descriptions. Updates are typically completed within 2–3 business days.

This does not include full page redesigns, adding new multi-page sections, custom functionality, or requests that constitute a rebuild of the site. We'll always let you know if a request falls outside a standard update.

What's Not Included (But Available)

Some bigger projects go beyond the scope of a monthly subscription. These are always quoted separately upfront — no surprises:

• Full page redesigns or complete site restructures
• Custom functionality (booking systems, e-commerce, client portals, etc.)
• More than 1 new page per month
• Logo design or full branding packages
• Third-party integrations beyond what's included in your plan

We'll always discuss pricing with you before starting any additional work. You'll never be charged for something you didn't agree to.

3. Billing & Payment

• Your subscription is billed monthly at $97 CAD through Stripe
• Your subscription renews automatically each month until you cancel
• We accept major credit cards (Visa, Mastercard, American Express)
• If a payment fails, we'll reach out by email. If payment remains unresolved after 15 days, your website may be taken offline until the balance is settled
• Prices may change with at least 30 days' notice by email. You can cancel before any price increase takes effect

4. Satisfaction Guarantee & Cancellation

30-Day Satisfaction Guarantee

If you're not happy with our service within the first 30 days of signing up, you can request a full refund of your first month's payment. To request a refund, email us at ryley@tradeswebsites.ca within 30 days of your sign-up date. If a refund is requested before your site has launched, your site will not be published.

7-Day Launch Guarantee

We aim to have your website live within 7 days of our kickoff call. The 7-day window begins once you've provided us with the information we need to get started (business details, content, photos, etc.). If we don't meet this timeline due to a delay on our end, your first month is free. Delays caused by waiting on information or feedback from you do not count toward the 7-day window.

Cancellation

You can cancel your subscription at any time. No contracts, no cancellation fees, no hassle.

When you cancel:

• Your website stays live until the end of your current billing period
• After your billing period ends, your website is taken down
• Payments already made are non-refundable (except under the 30-day satisfaction guarantee above)

To cancel, email us at ryley@tradeswebsites.ca. We'll confirm your cancellation and let you know when your site will go offline.

5. Website Ownership & Transfer

While You're Subscribed

You have full rights to use your website as a subscriber. We retain ownership of the design, code, and files until ownership is transferred to you.

Taking Your Website With You

If you'd like to take your website files and own them outright, here's how it works:

• Subscribed for 12 months or more: Your website files are yours, free of charge. We'll provide everything you need to move to another host.
• Subscribed for less than 12 months: You can buy out the remaining months to reach 12 months total, and the files are yours. For example, if you cancel after 8 months, the transfer fee would be 4 × $97 = $388.

If you choose not to transfer, your website is taken down at the end of your billing period and is not available for download.

What You Receive on Cancellation (Without Transfer)

If you cancel without purchasing a transfer, we can provide your content (text, images, and other materials you supplied) upon request. The website design, code, templates, and frameworks remain the property of TradesWebsites.ca.

After Transfer

• Full ownership of the design, code, and content transfers to you
• You're free to host it anywhere and modify it however you'd like
• We're no longer responsible for the site's performance, security, or maintenance

6. Content & Copyright

Your Content

When you provide us with text, photos, logos, or other content for your website, you retain ownership of that content. By providing it to us, you grant us permission to use it on your website and in our portfolio (unless you ask us not to).

Content You Provide

You represent that any content you provide to us (photos, text, logos, etc.) is either owned by you or you have the right to use it. You're responsible for ensuring you have proper rights to content you send us. We are not liable for copyright claims arising from content you provide.

Content We Source

When we source images or create copy for your website, we use properly licensed stock photography and original writing. We take reasonable care to ensure all content we create or source is properly licensed for commercial use.

Portfolio Use

We may feature your website in our portfolio, marketing materials, and case studies to showcase our work. If you'd prefer we don't, just let us know and we'll remove it.

7. Website Uptime & Availability

We use reliable third-party hosting infrastructure to keep your website online, and we monitor site performance to address issues quickly. However, like any online service, we cannot guarantee 100% uninterrupted uptime.

Occasional downtime may occur due to:

• Hosting provider maintenance or outages
• Internet infrastructure issues beyond our control
• DNS propagation or domain-level issues
• Emergency security updates

We commit to resolving any known issues as quickly as possible and communicating with you if your site is affected. We are not liable for any lost revenue, leads, or business resulting from website downtime.

8. Your Responsibilities

As a subscriber, you agree to:

• Provide accurate and truthful business information
• Ensure you have the rights to any content you provide us
• Keep your payment information up to date
• Not use your website for anything illegal or harmful
• Respond to our communications in a reasonable timeframe when input is needed

9. Limitation of Liability

We take our work seriously and stand behind the quality of our service. That said, to the fullest extent permitted by law:

• Our services are provided "as is" without warranties of any kind, express or implied
• We do not guarantee specific business results, leads, or revenue from your website
• We are not responsible for indirect, incidental, or consequential damages arising from the use of our services
• Our total liability for any claim shall not exceed the fees you've paid us in the 3 months preceding the claim

This doesn't limit any rights you have under Canadian consumer protection law that cannot be waived.

10. Termination by Us

We reserve the right to suspend or terminate your service if:

• Payment remains unresolved for more than 30 days
• Your website is used for illegal, fraudulent, or harmful purposes
• You violate these Terms of Service

We'll always try to reach out and resolve issues before taking any action.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of British Columbia, Canada. Any disputes arising from these Terms or your use of our services shall be resolved in the courts of British Columbia.

12. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we'll update the "Last updated" date at the top and notify active subscribers by email. Your continued use of our services after changes are posted means you accept the updated terms.